Sibel Reception desk Fiducia

In our online store, you can make your purchases safely. You can pay for your purchases, for example, with the payment methods of Finnish online banks, invoices, and the most common bank and credit cards.

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. Read more about Paytrail's Terms of Use and Privacy .

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You can pay for your purchases in our online store with a Collector invoice or you can also choose from the options:

• Invoice (only for companies and entities, invoicing surcharge €2.90)
• E-mail invoice (only for companies and entities. invoicing supplement €1.90)
• Online invoice (only for companies and entities, invoicing surcharge €1.90)
• We sell products on invoice to companies and communities).We always check the company's creditworthiness before granting credit. Ownership of the ordered products is transferred to the customer when the entire amount of the invoice is paid.
• With the invoice, you can buy €1,000 (incl. VAT) up to the credit limit. In the case of a new customer, the invoice option is considered per order

The sending of these invoices and the monitoring of receivables payment and related measures have been outsourced to Validius Group Oy.

In matters concerning invoicing, please contact: Validius Group Oy phone: 010 195 300 email: kaspalvelupa@validius.fi

Online banks

At the checkout of our online store, you can find the familiar payment methods offered by Finnish online banks, and you can pay for your order on the payment page of your own online bank.

Card payments

In our online store, you can pay with the most common bank and credit cards, such as Visa and Mastercard.

Security of payments

You can pay securely in our online store. All payments are made in a secure SSL connection. Online banking payments are made on the bank's own payment page, and ordering requires strong identification. Card payments meet the requirements of the PCI-DSS standard ( Payment Card Industry Data Security Standard ).

Order processing and delivery times

We process all incoming orders as soon as possible. The delivery time varies depending on the product, its availability and the delivery address. The estimated delivery time can be found on the product page in our online store.

Delivery methods and prices

We offer the following delivery options:

• Free delivery to the machine or Posti for orders over €145 (VAT 0).
• Free delivery to destination for orders over €190 (VAT 0).
• Value added tax (VAT) is added to the prices.

The delivery methods you can choose from our online store:

Postal

• Pickup from a Post office or machine : €0 / €7.90
  Delivery time is usually 1–3 business days after sending the order.
  When the package has arrived at the machine, you will receive a text message with a compartment code. You can pick up your order from the SmartPOST machine of your choice.

• Delivery at the agreed time : €12.90
  Delivery to the recipient, as a rule, on the next business day from the order processing date. Posti calls in advance to arrange a delivery time. If the recipient cannot be reached, a call request will be mailed to arrange a time.

DB Schenker

• Withdrawal from the vending machine : €0 / €6.90
  Free delivery for orders over €145 (VAT 0). Delivery time usually 1–4 business days.

• Delivery to destination : €0 / €10.90
  Free for orders over €145 (VAT 0).

Pickup from the store

• Pickup from the store : €0
  When your order is available for pickup, you will receive a confirmation email. Pickup orders are usually ready within 1-2 business days of ordering.

Exceptional delivery times

If the delivery of the product is significantly delayed from the estimated delivery time, we will contact you by email. We reserve the right to deliver the products ordered at the same time separately if necessary.

The stock balance of the product is shown on the product pages. You can also order more products than are in stock, in which case the delivery time is usually 1–2 weeks.

If the delivery is significantly delayed and our customer service has not been in contact, please contact us. We reserve the right to cancel the order if necessary, in which case the payment will be returned within 14 days.

Professional products are sold only under the terms and conditions of the business transaction.

We offer unused products a 14-day exchange and return right from the date of the invoice. The right of exchange and return does not apply to products with a promotional price or chemical products.

Before exchanging or returning products

Always contact us before exchanging or returning. To return the product, you need our consent and a return form. You can print the form here.

When exchanging and returning, the reason for the return and the number of the invoice or shipping list must also be stated. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.

Uncollected shipment

Failure to collect the shipment is not a valid reason for return. For all returns that are left uncollected and arrive at us without a return form, we deduct 15 euros for handling and shipping costs incurred.

Exchange and return right conditions

Please note the following conditions for the right of exchange and return before returning the products:

• The customer is always responsible for the shipping costs that may arise from the return, unless it is a return due to a product defect.
• The right to exchange and return only applies to unused products. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.
• The right of exchange and return does not apply to products at a promotional price or to chemical products.
• Custom products, furniture and products ordered separately for the customer do not have the right of exchange/return.
• We do not redeem returns sent by cash on delivery, credit package or post-demand. We are not responsible for errors and damages caused by incorrect storage or handling of the product by the customer, or by using the product in an unsuitable manner or under unsuitable operating conditions.
• The customer must himself ensure the suitability of the product for the intended purpose of use. If the return of the product is not caused by the Seller, the Customer is responsible for the costs arising from the return.

Dispute resolution

Disagreements that may have arisen from the transaction should primarily be handled between the parties. If it is impossible to reach an agreement, the matter will be dealt with in the district court of the seller's domicile.