Frequently asked questions (FAQ)

Nicca is a domestic hair and beauty company. We serve our customers all over Finland through the online store and in our store in Pihatörmä, Espoo, near Ison-Omena.

Our goal is to offer our customers competent, expert, friendly and fast customer service both in the store and online.

Our prices always remain competitive and our product selection as fresh and up-to-date as possible. We constantly bring interesting novelties to our customers.

The Nicca.fi online store is only for hair and beauty care professionals and students.

You can see our store's contact information and up-to-date opening hours here .

You can find the brands we represent here . We constantly strive to expand our product range and bring interesting novelties to our customers.

Of course! We aim to deliver all orders in one shipment. If you order more of the product than we have in stock, the estimated delivery time is about 2 weeks.

If you want, we can deliver part of your order right away (for the quantity found in the warehouse) and the rest later. In such a situation, you are in contact with our customer service after ordering.

Yes of course! If you order a product that is not in stock, the delivery time is approximately 2 weeks. You can see the current stock situation in the online store on the product page.

Yes you will! We ship all products from our store . In our online store, you can see the current stock status for the product. If the product is not in stock, it means that the product can of course be ordered, but it cannot be found in our store's stock at that moment. The delivery time for ordered products is usually around 2 weeks.

We strive to offer versatile delivery methods for both Posti, DB Schenker, and store pickups. Please see delivery methods and delivery times here .

Yes, you definitely can! When you place an order in our online store, you can choose either Pickup or Shipping at checkout. If you want to pick up from our store, please select the Pickup option as the delivery method. You will be notified by email when your order is available for pickup, usually within 1-2 business days.

As a rule, we process incoming orders within 1-3 working days of the order. The delivery time depends on the product, its availability and the delivery address. The product's delivery time estimate can be found in the online store on the product page. Please see the estimated delivery times of different delivery methods here .

On the product pages of our online store, you can find an estimate of the product's delivery time. You can order products even if they are not in stock. In this case, you should prepare for a delivery time of about 1-2 weeks.

We offer free delivery for all orders over €145 (VAT 0%)! If the value of the order falls below this, the up-to-date delivery costs can be found here .

Yes, you definitely can! We offer a 14-day exchange and return right for all online store orders. Please read more detailed information and conditions here .

We offer familiar and secure payment methods for all purchases. In our online store, you can pay for the order with your payment card, online bank or invoice. See more about payment methods here .

Yes you can! We have a Collector invoice to choose from. You will only receive an invoice when the product has been delivered by us. See more about payment methods here .

Yes it is. All payments are made in a secure SSL connection. Online payments are made on the bank's own payment page, and ordering with an invoice requires strong identification. Card payments meet the requirements of the PCI-DSS standard ( Payment Card Industry Data Security Standard ).

The provider of payment methods in our online store is Paytrail Oyj.