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Return and exchange

Professional products are sold only under the terms and conditions of the business transaction.

We offer unused products a 14-day exchange and return right from the date of the invoice. The right of exchange and return does not apply to products with a promotional price or chemical products.

Before exchanging or returning products

Always contact us before exchanging or returning. To return the product, you need our consent and a return form. You can print the form here.

In connection with the exchange and return, the reason for the return and the number of the invoice or shipping list must also be stated. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.

Uncollected shipment

Failure to collect the shipment is not a valid reason for return. For all returns that are left uncollected and arrive at us without a return form, we deduct 15 euros for handling and shipping costs incurred.

Exchange and return right conditions

Please note the following conditions for the right of exchange and return before returning the products:

  • The customer is always responsible for the shipping costs that may arise from the return, unless it is a return due to a product defect.
  • The right to exchange and return only applies to unused products. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.
  • The right to exchange and return does not apply to products at a promotional price or to chemical products.
  • Custom products, furniture and products ordered separately for the customer do not have the right of exchange/return.
  • We do not redeem returns sent by cash on delivery, credit package or post demand. We are not responsible for errors and damages caused by the customer's improper storage or handling of the product, or using the product in an unsuitable manner or under unsuitable operating conditions.
  • The customer must himself ensure the suitability of the product for the intended purpose of use. If the return of the product is not caused by the Seller, the Customer is responsible for the costs arising from the return.

Dispute resolution

Disagreements that may have arisen from the transaction should primarily be handled between the parties. If it is impossible to reach an agreement, the matter will be dealt with in the district court of the seller's domicile.

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